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Web Expert

Job Summary

The QA Specialist is an entry level position for the IT QA team.  This individual does not need to know how to develop software but must have an understanding of how programs work and a desire to find issues.  This person will do manual testing, including regression testing every week. 

Duties & Responsibilities

  • Test and manage changes and bug reports for the website and software
  • Verify changes do not affect areas they shouldn't
  • Report bugs and issues found during testing in a timely manner
  • Work with other testers in helping look for bugs in their assignments
  • Participate in manual regression testing every week.
  • Receive tech support inbound calls from IPCs and be the link between the customer and our Web/Software Development teams

Required Qualifications

  • Attention to detail is a must
  • Basic knowledge of web
  • Ability to manage multiple projects with multiple due dates
  • Exceptional written and verbal communication skills
  • Able to complete sometimes repetitive tasks quickly and efficiently without issue
  • Second language a plus, Spanish, Japanese, Chinese, Russian, or Korean
  • Must be able to explain tech issues simply and patiently to customers
  • Strong email etiquette is required
  • Must be a team player and have a desire to learn
  • Must have a positive attitude
  • Must be able to sit or stand at a desk throughout shift
  • Call center or customer service experience preferred
  • Prior experience with HTML, CSS, or JavaScript a plus
  • Requires basic understanding of current web technology
    • Most used web browsers (Google Chrome, Mozilla Firefox, Internet Explorer, Edge, etc.)
    • Web browsing via mobile devices (tablets, smartphones)
    • Common social media platforms (Facebook, Twitter, Youtube, etc.)

Work Environment:

  • An office environment. Can be stressful before and during project launches.

To apply please fill out our application form.

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